Support

Frequently Asked Questions

Fast, practical answers on Connection performance, features, and setup.

Getting Started

How fast does Connection make a cocktail?

Connection takes just 5 seconds to prepare complex cocktails with multiple ingredients.

Do I need bartending experience to use it?

No specific skills are required. Connection is designed to simplify service with an intuitive touchscreen interface and automatic dosing.

How many cocktails can it produce per minute?

High productivity: up to 5 cocktails per minute (300 per hour) with no expertise needed.

Can I customize cocktails and ingredients?

Yes. Connection stores over 100 ingredients and 100 international cocktail recipes in memory, and you can insert new recipes and ingredients.

Models & Setup

What is the difference between Connection 10 and Connection 15?

Connection 10 is a 10-ingredient system, expandable up to 15 ingredients with draft line connection. Connection 15 is a 15-ingredient system, expandable up to 20 ingredients with draft line connection.

What models are available today?

The current lineup includes five models: Connection 10, Connection 10 Plus, Connection 15, Connection 15 Plus, and Connection Bar Station+.

How does Connection reduce waste?

Same quality, zero waste. Get 20 doses from every bottle.

Do I get reporting and control tools?

Yes. Connection supports remote Wi‑Fi connection for managing settings / quantities and downloading reports, with information viewable in real time.

Expert Workflow

What is the “EXTERNAL” function?

By assigning an “EXTERNAL” label to an ingredient, you tell Connection that the item isn’t in the machine. Connection will dose what’s inside and leave space for the external ingredient to be added manually.

Can you give an example of “EXTERNAL” in a cocktail?

Example: for an Americano (Campari, Red Vermouth, Soda Water, with Soda marked “EXTERNAL”), Connection will dose Campari and Vermouth and leave room for Soda to be added manually.

Is Connection suitable for more than cocktails?

Yes. It is also suitable for wines, juices, bitters, syrups and carbonated drinks.

How do I request information?

Contact us today for information or quotes. We are here to help.