Technical Operations

Senior Technical Specialist

We are looking for a senior specialist to lead complex diagnostics and mentor the support team. You will own high-priority escalations across dosing systems, firmware behavior, and hardware reliability.

Full-Time Scandicci, IT $40-$60 per hour
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Responsibilities

  • Diagnose advanced software and hardware issues
  • Define resolution plans for escalated cases
  • Mentor junior technicians and review technical reports
  • Improve troubleshooting documentation and standards

Requirements

  • 7+ years in technical service or equipment support
  • Strong root-cause analysis skills
  • Experience with electro-mechanical systems
  • Clear documentation habits