Management

Service Manager

Lead the full support function, balancing service quality, team performance, and operational efficiency.

Full-Time Scandicci, IT $90,000-$120,000 per year
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Responsibilities

  • Manage service KPIs, capacity, and planning
  • Set quality standards and monitor outcomes
  • Handle critical escalations and partner communication
  • Recruit, coach, and grow the service team

Requirements

  • 5+ years leading service operations
  • Strong leadership and decision-making skills
  • Experience improving SLA and customer satisfaction outcomes
  • Structured, data-informed management style